Pleth Meets with Planet CEO

In this month's Telemetry Newsletter from the Planet,
which goes out to all of their clients and probably released to countless media
outlets that serve the technology industry there is a photo of Doug Erwin, the
new Planet CEO, discussing future plans and answering feedbacks from leaders in
the hosting industry. You guessed it, the guys from Pleth made the
photo...

CEO Doug Erwin is focusing on getting to know you, our customers. He recently said, “Listening to our customers is absolutely a priority for me. Our success depends on being in tune with our customers’ needs.”

Since joining the company in July, Erwin visited with our clients at HostingCon as part of an open-forum session. Customers asked questions about the company and provided us with valuable feedback. He has also made personal phone calls to many of you, soliciting your opinions on the challenges and benefits of being our customer.

Continuing his open dialogue, Erwin conducted a candid online chat with our customers on September 9th. He plans to continue this conversation with you several times a year.
Erwin has also pored over your ideas and suggestions from the recent customer survey and products are launching in response to those results.

Highlights from the recent customer survey include:

• 1,309 customers completed the survey
• More than 80% have been with us for over a year.
• 70% of you work for a start-up or a small business.
• Most of you are very interested in security audits and hourly system administration support, with a tech staff that is a scalable, on-demand extension to your team.
• Only 5% of you maintain servers with both Houston and Dallas.
• We are integrating our order systems, making it easier for customers to access the best services we have to offer.
• 85% of respondents expect growth in the coming year
• 75% plan to order new servers or upgrades from us.